SOME SOLUTIONS TO YOUR PROBLEM

Search Icon

Nothing is found.

Remote ▼
Question #1▼

Our device requires a 25Mbps internet connection for smooth streaming and optimal image quality. Enjoy a high-quality viewing experience without interruptions or lag.

Question #2▼

Here is the answer to question number 1 regarding the remote control.

3. How to return to the home page▼

Here is the answer to question number 1 regarding the remote control.

4. My remote control no longer responds▼

Here is the answer to question number 1 regarding the remote control.

Wifi connection ▼
1. How do I connect my device to Wi-Fi?▼

Here is the answer to question number 1 regarding the remote control.

2. What should I do if my connection is unstable?▼

Here is the answer to question number 1 regarding the remote control.

3. My device does not detect any Wi-Fi network▼

Here is the answer to question number 1 regarding the remote control.

4. Password is correct but login fails▼

Here is the answer to question number 1 regarding the remote control.

Power supply problem ▼
1. The device no longer turns on▼

Here is the answer to question number 1 regarding the remote control.

2. The device no longer responds▼

Here is the answer to question number 1 regarding the remote control.

3. The device starts but the screen remains black▼

Here is the answer to question number 1 regarding the remote control.

4. The device keeps restarting▼

Here is the answer to question number 1 regarding the remote control.

Device update ▼
1. How do I know if an update is available?▼

Here is the answer to question number 1 regarding the remote control.

2. What to do if the update is blocked?▼

Here is the answer to question number 1 regarding the remote control.

3. The device turns on but the screen remains black.▼

Here is the answer to question number 1 regarding the remote control.

4. My device says “update failed”▼

Here is the answer to question number 1 regarding the remote control.

Your problem is still not resolved?

If you have any problem, simply contact us via the links below: