Privacy policy

Zapp Télé Privacy Policy
Last updated: May 15, 2025

At Zapp Télé, protecting your personal information is a core priority. We believe that trust is built on transparency, accountability, and respect for your privacy rights. This policy outlines in clear and accessible terms how we collect, use, share, store, and safeguard your personal data when you use our website (https://www.zapptele.ca), purchase our products, or communicate with our customer support.

Zapp Télé is committed to complying with the highest data protection standards, including Québec’s Act respecting the protection of personal information in the private sector (Law 25), Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), and the General Data Protection Regulation (GDPR) for our international users.

We encourage you to read this policy carefully to fully understand your rights and our obligations. Your peace of mind is central to our approach.

1. Summary of Our Commitment

  • We only collect the personal information necessary for the proper functioning of our services.

  • We use your data responsibly, transparently, and in a limited manner.

  • We never share your personal information without a valid reason or your consent.

  • You have clear rights regarding your data, including access, correction, and deletion.

2. Privacy Officer

Zapp Télé has appointed a Privacy Officer in accordance with Law 25. For any questions or requests related to your data, you can contact us at:
Email: zapptele@zapptele.ca
Mailing Address: 150 Rue Pine, Cowansville QC J2K 2G6, Canada

3. What Personal Information Do We Collect?

We also collect certain information shared during your interactions with our virtual assistant (chatbot), including the messages you type, questions asked, topics discussed, and any personal information you voluntarily provide (e.g., email or order number).

Types of data collected:

  • Device information: IP address, browser type, language, time zone, pages viewed, cookies, interactions with the site.

  • Order information: name, email, shipping and billing address, phone number, payment details.

  • Support information: content of your communications with our customer support.

  • Navigation and advertising data: browsing behaviour, ad clicks, landing pages, data collected via pixels or advertising partners.

4. Why Do We Collect This Information?

  • To provide automated assistance via our chatbot, improve response quality, and ensure follow-up.

  • To process your orders and payments.

  • To deliver our products and services.

  • To provide technical support or answer your questions.

  • To prevent fraud and secure our platform.

  • To send you relevant communications (newsletters, promotions, reminders).

  • To analyze and improve our products and your user experience.

5. Legal Basis for Processing

We process your personal data on the following legal bases, depending on the situation:

  • Your explicit consent (e.g., newsletter, personalized marketing)

  • Performance of a contract (e.g., order processing)

  • Compliance with legal obligations

  • Our legitimate interest (e.g., fraud prevention, ongoing service improvement)

6. Sharing Your Personal Information

We only share your data with essential service providers:

  • Shopify, our e-commerce platform (for order processing and hosting)

  • Payment and shipping partners (e.g., Stripe, PayPal)

  • Analytics tools (e.g., Google Analytics, Meta/Facebook)

We may also share your information to comply with legal obligations or protect our rights.
We do not sell your personal information to third parties.

7. Data Retention

Your personal data is retained only as long as necessary to fulfill the purposes for which it was collected, or to comply with our legal obligations. It is then securely deleted or anonymized.

For reference:

  • Billing-related data is retained for 7 years for tax compliance.

  • Inactive customer accounts may be deleted after 24 months.

  • Customer support interactions are retained for up to 12 months unless legal obligations require otherwise.

7.1 Automated Decision-Making and Profiling

Zapp Télé does not use automated decision-making that has legal or significant effects on users. However, third-party technologies used on our site, such as Shopify and advertising tools, may carry out limited processing for security or marketing purposes (e.g., fraud detection, product recommendations).

Such processes are governed by strict contractual agreements with our service providers and are fully compliant with applicable laws.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Correct or update your information

  • Withdraw your consent at any time

  • Request deletion of your data (within legal limits)

  • File a complaint with the appropriate authority (e.g., Commission d’accès à l’information du Québec)

To exercise your rights, contact: zapptele@zapptele.ca

9. Cookies and Tracking Technologies

We use functional, analytical, and advertising cookies to:

  • Facilitate site navigation

  • Remember your preferences

  • Improve site performance

  • Measure the effectiveness of our ads and marketing campaigns

When you first visit the site, a consent banner allows you to accept or reject non-essential cookies (e.g., analytics, advertising). You can update your preferences at any time via the "Privacy Preferences" link at the bottom of the page, or through your browser settings.

10. Data Protection and International Transfers

Your data may be processed or stored outside of Canada (e.g., in the United States or Europe). Our service providers are contractually required to meet high security standards and comply with legal data protection requirements.

International transfers are only made to jurisdictions offering equivalent or higher levels of protection, including through the use of Standard Contractual Clauses (SCCs) approved by the European Commission.

We use the following safeguards:

  • SSL encryption

  • Restricted access to sensitive data

  • Regular backups

  • Internal audits and employee training

10.1 Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe that your child has submitted information to us, please contact us so we can delete it.

11. Policy Updates

We may update this policy to reflect changes in our practices or to comply with new regulations. The date of the most recent update is shown at the top of this page.

12. Contact Us

If you have any questions, concerns, or requests related to this policy, please contact us:
Email: zapptele@zapptele.ca
Mailing Address: 150 Rue Pine, Cowansville QC J2K 2G6, Canada

We will respond promptly and with full transparency.